Location: Rocklily Restaurant, Brisbane International Hotel Virginia QLD 4014
PRESENTATION TOPIC:Everybody has a story – the power of a compliment and positive recognition
With over 20 years’ experience in customer service and employee recognition, and through delivering the WOW! Awards program I have gained an insight into the difference positive feedback and recognition can make to an individual, a team and a business. Never underestimate the power of a compliment.
Everybody has a story and I will share the power of WOW! and its ongoing positive impact at the BOTS Breakfast on July 20.
ABOUT THE SPEAKER: Caroline Lovett
Caroline has a tremendous passion for creating strong employee engagement and designing training solutions that deliver excellent, consistent customer service.
Her background for over 20 years has been in team leadership, employee development and the positive customer experience. She is constantly challenging businesses to look holistically at the links between staff engagement, employee recognition and excellent customer service.
Her robust training approach has delivered significant results including increased customer compliments. Her unique and real-world training style has left her attendees flabbergasted it was not the boring HR session they initially thought.
Caroline specialises in customer service training for blue collar staff, apprentices and contractors, linking to company values and code of conduct. She has partnered with the International WOW! Awards recognition program to complement her training program.
COST: $20 for full breakfast - pay on arrival at the restaurant
I am looking forward to hearing from Nikki Meldrum (BOTS member) who specialises in residential finance. She has a strong client focus and works hard for the outcomes she provides to her clients. If you have been wondering what the current lending environment is like – this is a session for you.
Andy Verinchuk is a real estate agent with a difference! (Also a BOTS member.) He will take you on an amazing insight into the way he is able to take the pain out of selling a property. Andy is an entertaining presenter who will change the way you view real estate agents.
In addition to our amazing speakers we have also invited renovation specialists, property managers, and conveyancing solicitors for you to connect with. This will be an interactive workshop designed to arm you with the right person to help you.
Please come, grow, and network.
All the best
Principal, Senior Financial Planner – Ausure Financial Group